In the heart of Arlington, where space is often at a premium, Crystal Towers stands apart – quite literally. Spanning an impressive 9.5 acres, this remarkable community doesn’t just promise to help residents “Live Big” – it delivers on that promise in every way imaginable, from its expansive apartments to its massive fitness center and diverse retail spaces. But perhaps nowhere is this spirit of generous living more evident than in the story of Two Way Pet Services, a beloved pet care provider that has become the beating heart of the Crystal Towers pet community.

“The story of how we came to Crystal Towers is actually hilarious,” shares Linda Khoy, Operations Director and co-owner of Two Way Dog Walking. Before becoming the thriving business it is today, Linda and her co-owner Melissa were each running their own separate dog walking services. A chance encounter with Dweck Properties changed everything. “We were just dropping off business cards, thinking we’d do some dog walks for extra income,” Mel recalls with a laugh. “Three months later, they called and offered us this amazing opportunity.”

“What started as a partnership has blossomed into something extraordinary. Today, Two Way offers a comprehensive suite of services that goes far beyond simple dog walking. Their cageless doggy daycare welcomes 30-40 pups daily, while their unique pet hotel provides overnight care in an apartment-style setting with a dedicated sitter who stays overnight with the pets. But dogs aren’t their only guests – Two Way provides in-home visits for cats, turtles, and even parrots, ensuring every type of pet receives the same level of attention and love. Open 365 days a year, including holidays, they’ve created a space that feels more like a canine social club than a traditional kennel.

“Every interaction is personalized,” adds Aya, Two Way’s Service Manager. “Our team becomes so in tune with each pet that we know exactly which dogs play well together, which ones need extra attention, and even which ones have special friendships or playful rivalries. It’s this detailed understanding that helps us maintain such a safe and happy environment.”

The spacious Crystal Towers setting has been instrumental in their approach to pet care. With multiple areas at their disposal, they can accommodate every pet’s unique needs, from social butterflies to those requiring more personal space. “We personalize care for every pup,” explains Anne, their daycare manager. “Safety is our first priority, followed by cleanliness, and then quality care. But it’s all wrapped up in genuine love for these animals.”

This dedication to personalized attention has led to some remarkable transformation stories. “Joey was a rescue who came to us very scared and snappy, always hiding in corners,” Mel remembers. “It took months of patient care, but now he’s the world’s most friendly dog. Those are the stories that make this work so meaningful – seeing shy, anxious pets blossom into confident, happy animals.”

The community aspect of Crystal Towers has helped create what Linda jokingly calls her biggest occupational hazard – she can’t walk through the parking garage without stopping to chat with clients about their pets. “I’m actually an introvert,” she laughs, “but I’ve become a local celebrity. You can never not say hi to a client and ask about their dog!”

“You will never be an unfamiliar face in this area – especially if you have a dog,” adds Aya. “The tight-knit community here means that every dog owner becomes part of our extended family. If you work at Two Way, everyone will know you, because around here, there are more dogs than kids!”

This sense of community extends to their relationship with Dweck Properties. “They want us here as much as we want to be here,” Linda says warmly. The support has allowed Two Way to thrive and expand – they’re about to open an additional 2,000 square feet of space, allowing them to serve even more pets and add services like grooming.

Their success has become a draw for the property itself. “People tell us they moved to Crystal Towers specifically because of our pet care services,” Mel shares proudly. “We’ve had clients say they chose this building because they knew they’d have access to quality pet care. That means everything to us.”

During the holidays, Two Way adds an extra touch of magic to their services with special pet photoshoots, capturing precious moments between owners and their furry family members. While these popular sessions are currently on pause, the team hints at their return – so stay tuned for the chance to create lasting memories with your pets in their welcoming space.

But it’s perhaps the intangible benefits that make Crystal Towers truly special. “We’re more than just service providers here,” Linda reflects. “We’re part of a family. Whether it’s the maintenance team helping us out, or our team celebrating a shy rescue dog’s first tail wag, there’s just something special about this place. When they say ‘Live Big at Crystal Towers,’ it’s not just about the space – it’s about living with a big heart.”

As Crystal Towers continues to grow and evolve, Two Way Dog Walking exemplifies what makes this community unique – the perfect blend of generous space and warm, personal connections. It’s a place where pets and their people don’t just live; they thrive.